ROUTE Shipping Protection

We’ve partnered with Route - a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route Shipping Protection will appear in your cart; the cost is based on the value of your order. Route Protection provides:

• Guaranteed Safe Delivery (Guaranteed against loss, damage, or theft)
• Instant Resolution (Instantly resolve shipping issues with just a few clicks)
• Carbon offset (Green Package) is the neutralization of shipping emissions through the Brazil Agroforestry Project

If you feel this is not for you, simply Un-check the item before check out so you are not charged. 

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team here.