Let's keep this simple.
1. If you buy something from us and decide you don't like it, or you changed your mind, or you inadvertently bought the wrong thing for the wrong bike - oops (in other words, your fault) you will be responsible for shipping the part back to us. We expect packages that want a full refund to be in the same condition as when they were bought. Assuming your package has no installation marks, scuffs, or damage and is in the original packaging, we will refund you back to to the card you used to purchase the item.
2. If it's an electrical item such as an ECU, tuner, headlight, switch or other such component our official policy is no refunds or returns. However, there may be circumstances where we will accept a return of an electrical item determined to be 'bad out of the box'. These things can happen. Please contact us if you're having an issue with an electrical component and we'll get you sorted out.
3. If we goofed up and sent the wrong part or it was defective then you're entitled to a complete refund or exchange and free return shipping. Shoot us an email at email@example.com and we will send you a return label to use.
If ya got any questions about any of this holla.